By Beth Gilbert / Published July 2021
Today’s homeowners and board members want digital experiences. However, many community association management businesses don’t have a cloud-based technology system in place. Cloud-based, mobile software can empower your team to work from anywhere—whether they’re in the office, at home, or in the field. Following are some ways AppFolio’s built-in, mobile tools can help you improve your customer relationships, streamline processes, and maximize efficiency.
From online payments to architectural requests, homeowners want to be able to complete tasks themselves without having to call or come into the office to drop off physical documents. Online tools put the power in the hands of your homeowners, enabling them to self-serve, which increases satisfaction and also frees up your team to focus on higher level initiatives Here are just a few of the available features that enhance the customer experience:
If there’s one thing this past year taught us, it’s that clear communication is critical in association management. With modern solutions and constant innovation, you can keep your associations informed and ensure that your residents are heard without having to add additional staff. Below are just a few of the communication features that can help you keep board members and homeowners informed around the clock:
There’s always room for more efficiency in association management. Whether you’re looking to streamline your accounting workflows or to spend less time processing vendor invoices, a good comprehensive platform ensures you only need one solution for all of your community association management needs.
These are some ways AppFolio’s built-in, mobile tools can help you improve your customer relationships, streamline processes, and maximize efficiency.
Senior Director, AppFolio
Beth Gilbert is the Sr. Director of the Community Association market at AppFolio. Beth brings over 15 years of product experience to AppFolio and is currently responsible for developing the vision and strategy for the community association market. She is passionate about building relationships with customers to learn about new ways to partner in the success of their businesses.
If you’re interested in learning more about how AppFolio could help you streamline your processes and deliver an unparalleled homeowner and board member experience, our team would be happy to walk you through some of these features and to show you how they could benefit your business. Simply sign up for a free demo at appfolio.com.