Published July 2019
Welcome to FLCAJ’s first summer “Leaders in the Industry” special. Paired with our November “Women in the Industry” article, this feature offers a rounded picture of a group of exceptional industry professionals. Almost all facets of the industry are represented here: community management as well as professionals in fields such as security, banking, insurance, law, reserve planning, asphalt, engineering, repairs and maintenance, pest control, etc. These professionals—men and women alike—have made a positive impact on the community association industry in Florida, and they have each made a difference in their respective fields. They are deserving of our congratulations and recognition.
8818 Goodby’s Executive Drive, Suite 100
Jacksonville, FL 32217
Barry Ansbacher is the managing partner at Ansbacher Law, with offices in Jacksonville, Fleming Island, Palm Coast, and St. Augustine. He is the first and only lawyer to be certified by the Florida Bar in real estate, condominium and planned development, and construction law. He is recognized by the judiciary, fellow lawyers, and clients with an AV Martindale Rating, Client Champion Award, 10/10 AVVO Rating, and as a listed attorney in SuperLawyers, Best Lawyers, and Top 100 Trial Lawyers. His recent jury trial successes include a landmark condominium defect case against America’s largest home builder.
Florida Board Certified Condominium & Planned Development Expert
Henderson, Franklin, Starnes & Holt P.A.
1715 Monroe Street
Fort Myers, FL 33901
www.henlaw.com or www.legalscoopswflre.com
Henderson Franklin’s condominium and homeowners association attorneys represent residential and commercial condominium, homeowners and property owners’ associations; non-profit social and recreational clubs; developers; builders; and individuals in all aspects of real estate development, operation, and condominium and property association law. Our attorneys routinely handle governing document interpretation, amendments and updates, resolution of disputes, and collections. Attorney Amanda Barritt serves as Chair of Henderson Franklin’s Condo and HOA practice group and was among the inaugural class of Florida Condominium & Planned Development Experts certified by the Florida Bar in 2018.
Senior Public Adjuster
Stellar Public Adjusting Services
2450 NE Miami Gardens Drive, #200
Miami, FL 33180
Rami Boaziz is the Senior Public Adjuster at Stellar Public Adjusting Services. In addition to being a public adjuster, he is also a licensed attorney and mediator in Florida. He is a true consumer advocate who has helped individuals, community associations, and businesses maximize their insurance claim settlements. Rami teaches a class approved for CE credits called Condominium Insurance Claims 101 and frequently offers free Q&A sessions at HOA meetings. You can reach Rami via email at email@example.com. To learn more about Stellar Public Adjusting Services, visit them online at www.stellaradjusting.com.
Friends of Bats
(888) 758-BATS (2287)
Dan is a native-born Floridian, husband to Jennifer, and father of two daughters. He took over the running and day-to-day management of Friends of Bats from his brother- in-law, John Greenwood, some 15 years ago. John still works in this family-owned and -operated business as a consultant.
After entering the business more than two decades ago, John built up a solid, loyal, and growing customer base. Under Dan’s leadership, the company has adopted new ideas and techniques, focusing exclusively on its core competency: safe, humane, and guaranteed bat colony exclusion. Dan’s philosophy: “Do one thing, do it well, and be the best at it.”
1815 Griffin Road, Suite 101
Dania Beach, FL 33004
Walker C. Burttschell joined the AKAM On-Site family in 2011. Due to his holistic approach to property management, his unwavering dedication to servicing his residents, and the transformation of The Bentley Bay into what it has become today, he was awarded with the prestigious accolade of AKAM On-Site’s Property of the Year in 2018. The repositioning and rebranding of the community was due in part to developing an environment where each employee is valued and supported while building a strong community where neighbors are able to contribute to elevating the property collectively and harmoniously. Prior to AKAM, Walker worked in commercial real estate management and served in the United States Marine Corps.
Cardillo Law Firm
712 South Oregon Avenue, Suite 200
Tampa, FL 33606
Attorney Pete Cardillo is the Founding Partner of Cardillo Law Firm in Tampa, Florida, representing residential and commercial clients throughout the state of Florida with termite-related property damage. Since 2002, Cardillo has devoted his practice exclusively to the areas of pest control company negligence, termite damage claims, claims against sellers of termite-damaged property, and related property insurance law. He is a noted authority in the area of termite claims litigation and has tried more than 35 jury cases during his legal career. He is a Florida Bar Board Certified Business Litigation Attorney and “AV” Peer Review Rated by Martindale-Hubbell, the highest such rating given by that organization.
Executive National Bank
9600 North Kendall Drive
Miami, FL 33176
Cesar de la Noval, SVP/ Relationship Manager, has been with Executive National Bank for 34 years, and he has specialized in association banking and treasury services for more than 37 years.
As an expert in association loans, he advises, “Every community is different, so expect loans to be different, too. A bank that understands the community association industry will listen to each client’s specific concerns. Everything is negotiable. At Executive National Bank, our first priority is providing personalized service to fit the needs of each client.”
To schedule a complimentary financial review with Cesar, call (305) 256-3311 or email him at firstname.lastname@example.org.
President, South Region
2950 North 28th Terrace
Hollywood, FL 33020
David Diestel serves as President of the South Region, overseeing the FirstService Residential markets throughout the region.
Diestel joined FirstService Residential in 2005 as the company’s Senior Vice President of Operations. In this role, he supported the sales and operational excellence of markets across North America and was responsible for the company’s planning, marketing, and business efforts.
Before joining the company, Diestel held the position of Director of Strategy and Operations at parent company FirstService Corporation in Toronto.
Diestel earned a bachelor of engineering degree from McGill University as well as an MBA from the Rotman School of Management at the University of Toronto. He earned his certification as a LEED AP (Leadership in Energy and Environmental Design) from the U.S. Green Building Council. He currently lives in South Florida with his wife and two sons and enjoys traveling, running, and the challenges of trying to keep up with his kids.
Chair, Becker’s Community Association Practice
1 East Broward Boulevard, Suite 1800
Fort Lauderdale, FL 33301
Kenneth S. Direktor serves as Chair of Becker’s Community Association Practice—a group comprised of 50-plus attorneys throughout Florida and New Jersey. Ken represents condominium, homeowners, and cooperative associations and country clubs. Under his auspices, Becker was the first to launch electronic voting software BPBallot as well as MyCommunitySite.com, a best-in-class community association website development service. Ken continues to follow in the footsteps of the firm’s founders who “wrote the law” governing the operation of community associations. His passion for the industry and Florida’s communities is unending and remains evident in his lifelong role as attorney, professor, speaker, and advocate.
Glazer & Sachs P.A.
3113 Stirling Road, Suite 201
Fort Lauderdale, FL 33312
Eric is a graduate of NYU and The University of Miami School of Law. He is a member of the Florida Bar since 1992 and is Board Certified in Condominium and Planned Development Law. He is the owner of Glazer and Sachs P.A. with offices in Fort Lauderdale, Orlando, and Tallahassee. Eric has certified in excess of 16,000 members of condominiums and HOAs and has hosted the Condo Craze and HOAs radio show each Sunday for the past 10 years. The firm is honored to have won the Readers’ Choice Award—Diamond Level for the third consecutive year! Glazer and Sachs P.A. has been representing community associations and educating their owners throughout Florida since 1994.
Senior Vice President
12270 SW 3rd Street, Suite 200
Plantation, FL 33325
Jordan is the “brains behind the brand” at Castle Group. Often described as having an infectious personality, he is an incredibly dynamic, energetic, and versatile leader. He brings 20 years of real estate development, construction, and management experience to Castle. Prior to joining Castle, he held several leadership positions for one of the nation’s largest homebuilders. In his present role as senior vice president, he leads Castle Group’s branding, marketing, and growth initiatives. Jordan holds a bachelor’s degree in business from the University of Central Florida and is also a licensed community association manager.
5523 W Cypress Street #102
Tampa, FL 33607
Joe Hansen is the Division President for RealManage’s operations in Florida and is responsible for 70-plus communities, ranging in size from 17 condominiums to 1,550 single-family homes. He has expanded the RealManage portfolio of services to include a maintenance division, delivering quality, quick service to our condominium and townhome communities. Since taking the helm, the Florida team has achieved three national awards and four state awards for client satisfaction.
Previously Joe served for more than ten years in the U.S. Army as both an Infantry Officer and Special Forces Officer, or “Green Beret.” He has deployed to Iraq, Afghanistan, and throughout Europe. In his last position on active duty, Joe coordinated, resourced, and synchronized all special operations in nine Eastern European countries and oversaw the internal resourcing and training for 18 U.S. Army Special Forces detachments for an organization of more than 500 personnel.
9887 4th Street N, #301
St. Petersburg, FL 33702
John began his professional management career in East Florida in the early 1990s. He joined the Associa family in 2005 after accepting a management position with Associa Morris Property Management Inc. and relocating to Nashville, Tennessee. John’s hard work and dedication to the community were recognized when he was promoted to Branch President in May 2014. He transitioned back to the Sunshine State in late 2018 when he was named Branch President of Associa Gulf Coast in St. Petersburg, Florida. John has earned the highest designations in the community management field and is a Certified Manager of Community Associations (CMCA), Association Management Specialist (AMS), Accredited Residential Manager (ARM), and Professional Community Association Manager (PCAM). Additionally, John has been a licensed community association manager (CAM) in the state of Florida since 1992.
Vice President & Operations Manager
11870 West State Road 84 #C-9
Davie, FL 33325
Michael Hough is the vice president of GNM Hough. He is the lifeblood of the organization, and he also serves as the company’s operations manager. While he began his technical career in the United States military where he was in the Navy and served as a Nuclear Reactor Operator on a ballistic missile submarine, he also taught electrical theory at the Nuclear Power School. After serving for 10 years, he left to pursue his career working for corporate America, and it was there where he learned about the service business. He quickly moved up the ranks and became operations manager in a local office where he worked for more than 10 years, and soon after that GNM Hough was born.
Alliance Association Bank (AAB)
Locations throughout Florida
Craig Huntington has been President of Alliance Association Bank (AAB), a division of Western Alliance Bank, since 2008. As President, Huntington oversees all aspects of the division’s service to community associations and property management companies. Prior to joining AAB, he was president of Community Association Banc. He began his career in association management in 1980, when he founded Huntington Property Services in Southern California.
A well-respected and distinguished industry and motivational speaker, Mr. Huntington has presented managerial, leadership, and motivational presentations for the past 20 years. He resides in Las Vegas.
J.R. Frazer Inc.
6615 W. Boynton Beach Blvd, #360
Boynton Beach, FL 33437
Pratiksha Jay is the office manager for J.R. Frazer’s Inc., which specializes in providing reserve studies and property/flood valuation reports to HOAs and condominiums. Besides working 50–60 hours a week, she is also a mother and wife who cooks, cleans, and supports her family members.
She came to this country from India back in 1992, not knowing any English except “hello” and “thank you.” Over the years, she not only learned English but also worked for Disney, processed mortgage loan files, became a successful real estate professional, and managed two laundromat businesses.
Pratiksha is an inspiration to her company and her family.
KW Property Management & Consulting
8200 NW 33rd Steet, #300
Miami, FL 33122
Former certified public accountants Paul Kaplan and Robert White launched Miami-based KW Property Management & Consulting 15 years ago with the mission to elevate the standard for property management services through exceptional accounting, knowledge-based maintenance, and superior customer service. Since then, Kaplan and White have organically grown KWPMC into an industry leader with more than 1,500 employees and 80,000 units under management.
The co-founders created a family-like corporate culture and implemented cutting-edge technology and services to facilitate KWPMC’s rapid growth. Kaplan and White take pride in the fact that KWPMC still manages the very first property it was ever awarded.
CEO and Founder
2017 Fiesta Drive
Sarasota, FL 34231
As CEO and founder of Karins Engineering, David Karins leads the firm’s six offices with more than 64 engineers and project managers across Florida. His 25 years of practical experience in all aspects of structural engineering have helped build Karins’ reputation for engineering integrity. While providing structural design, restoration, and maintenance of commercial and residential properties, David’s focus on customer service has positioned Karins as a leader in providing cost-effective, innovative technical solutions to property managers and owners across the country. As Karins celebrates it 20th anniversary, David continues to position the firm to deliver its promise of engineering excellence.
Vice President, Reserve Studies
Expert Insurance Valuations
210 Charles Street
Port Orange, FL 32129
Anastasia started the reserve study division of Expert Inspectors and still oversees every report that is produced. She has an extensive background and knowledge of the association management industry and especially reserve studies and budgeting.
Anastasia enjoys working closely with association managers and boards to make sure that their reserve study needs are met. In addition to her experience in this industry, she has owned and operated businesses in both Florida and her home state of Alabama. Anastasia is a licensed community association manager as well as a certified reserve study specialist.
Partner Lisa A. Lerner, with the South Florida law firm Siegfried Rivera, has focused on representing community associations in all aspects of association law since 1983.
A shareholder with the law firm since 1986, Lerner has helped to steer the growth of the firm’s community association practice into one of the largest in the state. She is a Board Certified Specialist in Condominium and Planned Land Development Law by The Florida Bar, which appointed her to the committee overseeing the launch of this new area of certification in 2016.
Lerner was the first female attorney to be recognized as a “Top Lawyer” in association law by the South Florida Legal Guide. She is listed in The Best Lawyers in America, which is the oldest and one of the most respected peer-reviewed listings in the legal profession, and she co-authored a chapter for the Third Edition of the Florida Condominium and Community Association Law Manual published by The Florida Bar.
President; Vice President of Sales & Marketing
5455 A1A South
St. Augustine, FL 32080
This year will mark 31 years for Annie Marks and her team of dedicated associates at MAY Management. Since 1988 Annie has rolled up her sleeves with one goal in mind, providing the absolute best service to her clients. Her success over the last three decades speaks for itself and can be felt within the culture of the company. Her Vice President of Sales & Marketing and daughter, Catie, takes pride in the same innovation, integrity, blue-collar attitude, and excellence throughout not only their associations but also the industry as a whole, serving as the President of the Northeast Florida Chapter CAI (Community Associations Institute) for 2019. The mission at MAY is to continue to lead the industry in modernization and quality of service in order to provide homeowners with the best experience in association living.
Commercial Energy Specialists (CES)
952 Jupiter Park Lane, Suite 1
Jupiter, FL 33458
For 36 years, CES, led by Alvaro Mendoza, has pioneered Service Supported Distribution (SSD®) of mechanical and treatment packages for commercial and institutional pools, spas, and water features. These include controls, chlorination, saline, UV, filtration, pumping, code compliance, and education. Alvaro is on the National Board of CDC’s (Model Aquatic Health Code), and he is a leading educator, lecturer, and author for industry organizations including FLCAJ, FRPA, FSPA, UPSA, USSSA, & WWA. CES pioneered the US’s largest aquatic monitoring center. Its energy programs save customers millions of dollars in water, energy, heat, chemicals, labor, and liability annually through self-funding pool modernizations.
The Morgan Law Group P.A.
55 Merrick Way, Suite 404
Coral Cables, FL 33134
Tom Morgan has brought the firm’s focus on the individuals and business entities that have been harmed and need to have a firm that can understand and that has the experience to handle those issues, whether the client is a policyholder in an insurance claim matter or an individual injured in an accident. With a vast experience in litigation, Mr. Morgan and his firm, The Morgan Law Group P.A., take on all new matters with the intention of handling them from beginning to end, unlike some other firms that may refer you to someone else once a lawsuit is filed.
CEO & Principal Engineer; CAO/President
2224 Trade Center Way
Naples, FL 34109
Forge Engineering, established in the summer of 1996, was started in the kitchen of the Nolton’s home in Naples on a white board after they had become discontented working in leadership roles for a large international engineering firm. Matt was a Florida-licensed professional engineer and general contractor who was well known in the Southwest Florida area. They started from there and created a multi-disciplined engineering firm founded on Matt’s engineering skills and Roxann’s business and HR skills; thus, Forge Engineering Inc. was born.
The business grew steadily and profitably at a fast pace until the dreaded 2008–2010 economic crash that devastated the South Florida economy. As many businesses failed and closed their doors, the principals of Forge Engineering fought tooth-and-nail to keep their talented staff and their business alive.
Somewhere in the middle of 2011, the Noltons decided they could either continue to slug along in the very weak South Florida economy, or they could reinvent/brand Forge Engineering and strike out with a bold new purpose. After many hours of evaluating the business and South Florida marketplace, they created a new business plan for their company and have never looked back. Forge now has offices on both the East and West coasts of Florida and is a strong, sound leader in the consulting engineering business in South Florida.
Their successful marriage and business partnership have endured for more than 25 years through mutual respect and love for each other, their employees, and their profession.
Their goal is to provide specialized engineering services, delivering unique, sound, and innovative engineering solutions associated with all aspects of the built environment. At the same time, they provide a business environment where their employees can thrive, with numerous opportunities for personal and professional growth where they can enjoy coming to work every day.
Owner & Partner
3433 W. Commercial Blvd, Ste 100
Fort Lauderdale, FL 33309
Mauri is one of the founding partners of PeytonBolin PL. He enjoys the practice of community association law and all of the challenges that come with voluntary boards and community engagement. When Mauri is working with boards or unit owners, he is always listening for the root cause of an issue and finding a way to resolve it for the benefit of the community. If an action in court is necessary, Mauri will be the first to litigate but understands the cost of litigation and the impact on the community. If a solution can be creatively crafted to resolve an issue, Mauri will find the way.
Sr. Manager, Central Monitoring Operations
With 10 years of industry experience at Envera and 25 years in customer service and call center management, Tori is invaluable in her work at Envera and with communities. In her position, Tori manages the operations of Envera’s Virtual Guards to increase their efficiency and ensure the pursuit of best-in-class service. Tori has worked with countless communities, educating them on the systems Envera provides, answering their questions, and addressing any concerns. Her knowledge and positive attitude epitomize the company’s mission, vision, and values, and her attributes and contributions will continue to be key components in Envera’s partnerships with communities.
251 NW 23rd Street
Miami, FL 33127
David Podein is a Partner with Haber Law and has been with the firm since 2009. He concentrates his practice in the areas of construction law, real estate, and community association representation. Mr. Podein represents and counsels community associations, commercial property owners, general contractors, and design professionals in the financing/loans, approvals, bidding, and contract negotiation for multimillion-dollar construction, capital improvement, and repair projects. His experience in construction arbitration, litigation, and transactional matters enables him to offer a practical perspective to his clients. He is recognized as a Florida Super Lawyers’ Rising Star and a Florida Legal Elite Up and Comer.
Business Development Manager
Vesta Property Services
245 Riverside Avenue, Ste 250
Jacksonville, FL 32202
(904) 355-1831 ext. 229
Leslie is the Business Development Manager for Vesta Property Services, which provides community association and amenities management for homeowners and condominium associations throughout the state of Florida. She has been in sales and the customer service industry for more than 20 years, served several terms on her HOA board of directors, volunteered and chaired her association’s ARB committee, served on the Northeast Florida CAI Board of Directors, chaired and co-chaired various committees with the Northeast Florida CAI chapter, and has been the editor of the Northeast Florida CAI chapter’s award-winning e-newsletter for the past four years.
Originally from Atlanta, Georgia, Leslie is a graduate of Agnes Scott College in Decatur, Georgia, with a BA in biology. In her spare time, she enjoys biking, yoga, paddle boarding, the outdoors, live music, and spending time with her son.
Community Association Manager
Campbell Property Management
1215 East Hillsboro Boulevard
Deerfield Beach, FL 33441
Paula Rappold is a property manager at Winston Trails in Lake Worth, a homeowners association with 1,891 homes comprised of 20 neighborhood associations. Winston Trails also has a public golf course, restaurant, and fitness center. It was built between 1993 and 2002. Paula leads a team that manages the master association and 18 of the 20 neighborhoods.
Paula earned her CAM license in 1994. She currently works for Campbell Property Management and has been managing Winston Trails since 2007. Winston Trails has 28 lakes, and one of the major projects that Paula supervised was a lake shore restoration project in 2008–2010 where the association installed geo-tubes on the shorelines of 24 lakes in order to reduce the shore erosion. Another project Paula supervised was the enclosing of a covered patio at the community’s swim & racquet center. This provided room for the board and management staff to have a conference room and gave homeowners additional space to use for cards, games, book clubs, and other resident activities.
Daniello/Salazar & Sons
2708 Australian Avenue, Ste 9
West Palm Beach, FL 33407
Patricia Salazar worked her way up from receptionist to president of Daniello/Salazar & Sons. She did all of this in a male-dominated industry with the guidance of Louis J. Daniello. Lou and Pat have worked on various projects together since 1999, and they have been a successful team. The company is very proactive in training and safety measures. Patricia earns the respect of her project managers and foremen through her dedication to the job. She is always the first one in and the last one out of the office. “It is not a job if you love what you do.”
3600 Red Road, Suite 601B
Miramar, FL 33025
Will Simons, RS, is the President of the Florida office for Association Reserves, the nation’s oldest and largest reserve study provider and a six-time winner of the Readers’ Choice Award presented by the Florida Community Association Journal. Will has earned the Reserve Specialist designation and is also a frequent author and speaker in the industry. Will has completed thousands of reserve studies for all types of residential developments, schools, historic buildings, commercial properties, country clubs, worship facilities, marinas, and more. He also served for six years as the vice president and treasurer of his own homeowners association in South Florida.
Business Development Director; Business Development and Voting Operations Manager
Vote HOA Now
Cathi is the business development director and Ruth is the business development and voting operations manager with Vote HOA Now. Along with overseeing electronic votes throughout the US and Canada, they give educational and marketing presentations both in-person and online to management companies and boards. They both hold the CMCA designation and are CAI Educated Business Partners. Cathi worked as a community manager for more than 15 years before becoming a vendor for the industry. Ruth also started in the management side of the industry and has a communications degree from the University of Illinois. Either can be contacted at info@VoteHOANow.com or (888) 823-1493.
Senior Vice President of Association Accounting Services
Sentry Management Inc.
2180 W SR 434, Suite 5000
Longwood, FL 32779
Sue Smothers has more than 25 years of experience working with boards to continually improve financial reporting to make their roles easier. As the VP of Association Accounting Services, she oversees a staff of more than 100 employees and eight departments which have a single goal of providing the industry’s best support to community managers, boards, homeowners, and associations. Sue and her staff provide high-quality statements, accounting, banking, collections, and customer service to associations—and every step can be viewed in real-time in Sentry’s online CommunityPro® administrative system.
Director of Field Operations
Asphalt Restoration Technology Systems
1523 Pine Avenue
Orlando, FL 32824
Newman “Jimmy” Tarr has been a leader at Asphalt Restoration Technology Systems Inc. since 2007 as our Director of Field Operations. Jimmy is a former firefighter and is considered by most to be one of the top rejuvenation specialists and applicators as well as an expert in asphalt maintenance in general. With that reputation, it comes as no surprise that he has applied pavement dressing conditioner (PDC) asphalt rejuvenator all over the world! His great attitude, versatile knowledge of just about everything, and his kind heart makes for the perfect person to choose to represent ARTech for “Leaders in the Industry.”
Repair Division Supervisor and Bookkeeper
Southern Chute Inc.
3772 SW 30th Avenue
Hollywood, FL 33312
The future of Southern Chute rests on the shoulders of a husband-wife team, Will and Jodi Winkler. Will is the Repair Division Supervisor, and he joined the company in 2005 when he was just a “youth”!
Jodi came on board as our bookkeeper in 2016, and she handles all billings, payroll, A/P, and A/R. Hers is the sweet voice you will hear if your invoice is overdue!
Born and raised in South Florida, this young couple embodies the company’s family-owned philosophy. They were actually married by one of Southern Chute’s owners, Joanna Ribner.