Published November 2016
FLCAJ is excited to present the first “Women of the Industry” feature. We have long recognized the critical role that many women play in the community association industry—from community management to business leadership, the number of women in decision-making roles is accelerating. With that in mind, we invite you to take note of these exceptional women. Almost all facets of the industry are represented here: community managers, and professionals in fields such as asphalt, banking, legal, professional organizations, roofing, engineering, educators, etc. These women have made an impact on the community association industry in Florida, and they have each made a difference in their respective fields. They are deserving of our congratulations and recognition.
Services: A full range of innovative, discussion-driven educational classes and training for managers, community volunteers, manager applicants, and service providers.
In 1999, Betsy fell into the community association industry. For the next 10 years, she developed and presented courses for CAMs statewide. In 2009, Florida CAM Schools was born, which she says was truly a gift from God. Betsy loves her work because she is hooked on being around people who want to learn! The expertise and knowledge inside each CAM is amazing so her classes are designed to allow everyone to share. Her son, Adam, is her best accomplishment. Currently a USMC Gunnery Sergeant, Adam, Chasity, and Rhett (6 years old) live in Northfield, VT, where Adam is assigned to the faculty of Norwich College.
Founding Member, Chief Marketing Officer, Rising Star 2015 & 2016
Offices in Fort Lauderdale, West Palm Beach, Orlando, and Tampa
Services: Florida real estate and community association attorneys and FLCAJ Readers’ Choice Awards Winner 2014–2016
Originally from the Washington, DC area, Jane received a B.A. in political science from Radford University, a Masters in sports management from the United States Sports Academy, and her juris doctorate from St. Thomas University School of Law. Prior to founding PeytonBolin, she owned a portfolio community management company. That company grew from one employee to eight, and from the first 14-unit community to more than 3,000 units under management in less than two years. In July of 2008, she and Mauri Peyton merged their solo legal practices to form PeytonBolin, PL. Today, their firm represents hundreds of Florida community associations and individual unit owners.
Vice President of Sales & Retention
Condominium Associates (CA)
Locations in Clearwater, Tampa, and Pasco
Services: A full-service association management company, providing facilities management, financial management, and administration services.
Kathy Bramhall has always said, “Life is too short to be unhappy,” and she has lived her life with that in mind. In 2002, she moved to Florida to be closer to family—career is important, but personal life and family come first. She started her employment with CA in the Harbour Island office; and, after four-years, Kathy approached the owners about opening a much needed Pasco County office. She promised them that within five-years she would grow the office to be larger than the HI location, and met that goal. In 2015, Condominium Associates was sold and new ownership offered Kathy the role of VP of Sales & Retention. Over the past few years, she has started teaching and coaching board members.
Director of Business Development
2333 Brickell Ave Terrace C.
Miami, FL 33129
2015 Manager of Excellence
Anna Brautigam succeeded in property management through honesty, diligence, and sincerity. Her career began at KW Property Management with no experience or industry knowledge. Within six years, she tripled her salary through multiple promotions and was awarded the Manager of Excellence Award in 2015 for her successes at Yacht Harbour Condominum. After having a baby boy, who Anna says is “the love of my life,” she needed a career change that would allow her to be a mother without compromising her trajectory of success. Anna found that in project management at DSS Condo. As a female professional, it’s difficult to balance family and career, but both have important places in Anna’s life, and she can do it all.
Sr. Manager, Marketing
Coconut Creek, FL
Services: Security solutions: virtual gate guard, active video surveillance, and access control
Crystal Clark has worked at Envera Systems for eight years and loves the dynamic culture. She has had the pleasure of increasing Envera brand awareness and assisting the sales team in increasing Envera’s market share. In her role, she gets to create and experiment using a disciplined process, which is extremely satisfying. Crystal has implemented several automation initiatives at Envera, which have improved communication, created workflows, and enhanced reporting capabilities for Envera’s core KPI’s. She says it is exciting to be part of a client-centric organization that is experiencing exponential growth.
Sentry Management Inc.
Community Director at Baldwin Park, Orlando, FL since 2005
2012 Manager of Excellence
With more than 30 years of management expertise in multi-family apartment homes, condominiums, townhomes, commercial, and residential homeowner associations, Susan is responsible for the residential and commercial associations, working with board members, homeowners, business owners, city officials, and civic leaders.
Senior Vice President
BB&T Association Services
5830 142nd Avenue North
Clearwater, FL 33760
Services: The Association Services Division of BB&T specializes in banking products designed exclusively for community associations.
Providing banking services to community associations for more than 22 years, Sandra Crouch was one of the first bankers to offer her association clients with lending options to manage their finances. She enjoys working with community associations and helping them to set a financial plan to meet their future needs. It is a privilege to partner with an association to work through a large project or unexpected expense in a fair and organized manner for the homeowners. Seeing it through to conclusion is most satisfying. She is active with CAI and participates in many speaking engagements on the topic of association lending and banking in general.
Field Supervisory Assistant,
Southern Coatings, Inc. (SCI)
2241 NW 22nd Street
Pompano Beach, FL 33069
(954) 984-0100 office
(954) 984-0119 fax
Services: SPF (spray polyurethane foam) and coatings specialists, installation and service of all roofing systems, preventative maintenance plans. Commercial, residential, multi-family, and industrial.
Thirty-three-year-old Sonya Vanessa Cruz is a mother of two and has been in the construction industry for nearly five years. She was born in Rio Piedras, Puerto Rico, and raised in Philadelphia. Outside of work, she is a professional photographer and very involved in her church. Sonya loves her job as a field assistant because she is in constant contact with the customers and crew members. While she commands the respect of the crew members, she also earns customers’ trust with her winning personality. She performs all pre-job inspections, expedites permits, and operates the dump and crane trucks on occasion. She holds a CDL license with a passenger endorsement. Sonya makes a difference because she pays attention to details and assists in making sure jobs are being completed efficiently, safely, and at a high level of quality. Additionally, she is training to become the Safety Supervisor at SCI.
6301 Memorial Highway, Suite 103,
Tampa, FL 33615
(813) 484 2782
Services: Castle Group is Florida’s choice for community management, specializing in serving the finest condominium and homeowner associations throughout the state. Castle’s philosophy is an unwavering focus on the resident experience; at Castle we call it Royal Service™.
Fiona has been instrumental with helping Castle Group become a lea-der in the property management industry on Florida’s West coast. Fiona has led the establishment of offices in Bonita Springs, Sarasota, Tampa, Orlando, and Jacksonville. She oversees operations from Castle’s Tampa office, where she says, “I give a tremendous amount of credit to my Castle Group property managers. The dedication the team shows on a daily basis genuinely impacts residents’ lives and the communities they call home.” Fiona and her teams work closely with their boards and provide in-depth consultation on many complex issues. It’s a team approach that brings positive results to these communities they serve.
Director of Sales and Marketing
Pavement Technology, Inc.
(440) 892-1895 or (800) 333-6309
Fax: (440) 892-0953
Services: Susan recalls, “What my dad explained to me back then was that the ‘pink stuff’ disappearing into the pavement would rejuvenate it because it was made up of the same components as the original asphalt. That pink stuff was Reclamite. It remains the cornerstone of our business, and pink remains my favorite color!”
More than 44 years ago, a young man with a wife and two small children set out to pursue his entrepreneurial dream, founding Pavement Technology Inc. (PTI) in the belief that “Miles of Roads Can Be Rejuvenated”! One of those children, Susan J. Durante, is now director of sales and marketing of this family-owned business. As part of the PTI management team since 1996, Susan remains committed to her father’s philosophy of providing quality products and services that save customers time and money by extending the service life of their roads.
Services: Alliance Association Bank (AAB) is a division of Western Alliance Bank, a wholly owned subsidiary of Western Alliance Bancorporation. Western Alliance Bancorporation is rated number 10 on the 2016 Forbes Magazine’s Best Banks in America List. Alliance specializes in deposit products and capital improvement loans to associations and their management companies across the country.
Upon graduating from Iowa State University with a Finance degree, Lisa Elkan moved to Florida and enjoys living here. Her position at AAB allows Lisa to establish strong relationships with her clients by listening to them and proposing options that best fit their association banking needs. She is a board member of the CAI Southeast Florida Chapter and a member of the CAI Gold Coast Chapter. Lisa’s mother, who died from cancer at a young age, still remains the most influential person in her life. Before she passed away, she told Lisa, “Find your passion in life—so you love what you are doing!”
Pines of Delray West Association
2015 Manager of Excellence
Teri Fifth has obtained a wealth of hands-on experience and knowledge in her 45 plus years of residential property management and association management. For more than five years, Teri has been employed at Campbell Property Manager and has been the manager at the Pines of Delray West Association. In this time, she and her board of directors and Campbell Property Management have been recognized by the Florida Communities of Excellence Awards in 2014 as the winner in the financial innovation category and in 2016 as the winner in the communications and community category.
AKAM On-Site Inc.
Services: The unique AKAM On-Site ‘flexible options’ custom management program offers clients their choice of on-site, full-service, or boutique management.
A dynamic and vibrant presence in the South Florida property management arena, AKAM On-Site Inc. President Susan Fitch is an acknowledged authority in residential management, with specific expertise in corporate quality assurance and client satisfaction. An industry professional for almost three decades, Susan’s experience includes prior Executive Director positions for such organizations as Sheraton, Starwood, and The Atlantis Paradise Island Hotel. Her hospitality and management background is the linchpin for AKAM On-Site’s 5-Star commitment to property management, and her innovative style and hands-on approach to board relations sets her apart in this male-dominated industry.
Lake and Wetland Management Inc.
Licenses: Florida Department of Agriculture Commercial Pesticide Applicator License (5A, 21—Aquatic Pest Control, Natural Areas), Florida Department of Environmental Protection Certified Stormwater Systems Inspector
Experience: Jennifer Bustos Fitz has been working in the environmental field since 1997. She serves as Lake and Wetland Management’s Office Manager and has a strong sense of field operations and maintains her applicators license.
In 1997, Jennifer started working in the environmental services field and knew it was different. A career that started as a job, she worked her way up from secretary, to bookkeeper, and finally to office manager. While in this career, Jennifer has experienced many of life’s biggest moments, including marriage to her husband, the birth of her daughter, and the purchase of her first home. Even though she has been doing this for a long time, Jennifer still learns something new every day. She is thankful that looking forward to coming to work is still part of her job description!
President and CEO
6972 Lake Gloria Blvd.
Orlando, FL 32809
Services: Association management, association governance, association record maintenance, accounting, assessment and billing, collections, tax and association reporting, vendor management, full featured community website, and technology and communication
Rebecca Furlow started Leland Management more than 15 years ago with one employee and 13 communities. Through her dedication, knowledge of the association management industry, and focus on customer service, she has grown Leland to a company that employes more than 350 people, serving more than 100,000 homeowners throughout Florida. As president of Leland, Rebecca remains focused on developing an excellent reputation based on honesty, respect, trust, and customer service. As a result of her hard work, Rebecca has been recognized personally on multiple occasions and has led Leland Management to be named “Best Places to Work” by the Orlando Business Journal for six consecutive years. A true leader, she takes an active role in all aspects of the company and leads by example.
(888) 829-0893 or (727) 216-6263
Services: Mosquito Magician offers natural, nontoxic pest-control products for homes and businesses.
In every facet of Joy Gendusa’s life—as a wife, mother, and business owner—she values the health of her family and the world we live in. Joy keeps an organic vegetable garden so that she, her family, and her employees can eat healthy, local produce. As Florida faces the scary Zika virus, Joy is proud to be part of a company that offers a mosquito-control solution that is not only effective but also completely safe. Mosquito Magician only uses natural ingredients like garlic and essential oils to repel and kill mosquitoes, including the Aedus species that can carry the Zika virus.
Director of Finance & Operations
Carousel Development & Restoration
1450 SW 10th Street, Suite 8
Delray Beach, FL 33444
Services: Since beginning the classes in 2010, Carousel now has two approved classes, which are ABC’s of A Concrete Restoration Project (course # 9626433) and Understanding Restoration Project Billing (course # 9626291). Carousel is currently working on classes on Removal and Installation of Windows and Sliding Glass Doors and Removal and Installation of Aluminum and Glass Railings.
Mariann Gerwig started working at Carousel Development & Restoration, Inc. in 1988. Currently Mariann is Director of Finance and Operations. She also writes and teaches continuing education classes. Mariann explained how Carousel University started. “I began to realize that there was a huge lack of understanding between the general contractors, managers, and board members in the various associations. So, I decided to get my CAM license. After I became licensed in 2004, I noticed specific areas that needed more explanation. I began to write classes and submitted them to the state for approval. I felt if the managers had to listen to the explanations, they should be getting a credit for it. I also chaired the Ad Hoc Committee at my own homeowners association and continued as President for the following nine years (and still serve as an advisor to the current board), which gives me the unique ability to have insight from our client’s point of view.”
Pointe Royale Condominium Association
Fort Myers, Florida
2011 Manager of Excellence
Bobbie has managed Pointe Royale Condominium for the past 18 years. Bobbie was a charter member of COMA of Florida in 1995 and received a Lifetime Achievement Award in 2015. In April of 2011, Bobbie was named to the first class of Managers of Excellence along with Pointe Royale as the Community of the Year.
St. Raphael at Pelican Bay Condominium Association
2011 Manager of Excellence
Cindy Gray places a high regard on continuing education and has worked hard toward the CAI industry designations to prove her loyalty to professional advancement. She has more than 10 years of experience in community association management, more than 20 years of world class customer service, and 20 years of accounting. As a member of the Community Associations Institute (CAI), Cindy has earned the designations of CMCA, AMS, and is currently close to earning their highest PCAM designation.
Firm Licensee, National Office Administrator,
Building Managers International Inc.
Services: B.M.I. was created in 1965 to support and educate managers and to provide associates (vendors) networking contacts. B.M.I. was key in advancing professionalism by promoting the licensing of managers. B.M.I. also played a role in writing some of the managers’ testing.
Nancy Hill has been in the association management field in several capacities since 1992. Her CAM firm has been in business since 1997, and she currently manages two associations, one on site and one portfolio. One is a homeowner association (38 buildings) and the other is a condominium (9 buildings). Management of associations can be challenging at times, but Nancy really enjoys what she does. Nancy has been the National Office Administrator for B.M.I. (Building Managers International, Inc.) for the last 21 years. She is also in charge of the B.M.I. Southwest Chapter that meets in Sarasota.
Molly Hime, SVP, Director
Miami Lakes, Florida
Tel: (786) 953-1268 / email
Services: Popular Association Banking (PAB), a division of Popular Community Bank1, serves the community association industry exclusively. This “Dynamic Duo” has worked together for 15 years, and is well-known in the community association industry in South Florida. They can be counted on to stand by their promises, assist clients through hurricanes, economic downturns, and challenging transactions in order to help as many communities in need of financing as possible. Their combined experience, knowledge, and caring ways make them a duo to be reckoned with.
Leveraging 39 years of banking experience and 27 years of specialization in commercial servicing and special asset management, she currently manages PAB. Molly enjoys meeting great people and finding creative financial solutions to help them. Professionally speaking, managing the awesome division of PAB has been her most satisfying accomplishment. Outside of work, she enjoys her family and making a difference in other people’s lives. Her top three priorities are a happy and healthy family, good work-life balance, and knocking it out of the park at the office—day in and day out. Right now she is working to attain technological enhancements to make her department more efficient and attractive to existing and prospective customers.
With 35 years of banking experience, Rebecca started as a teller and worked her way up the corporate ladder. Currently, she is VP, South Florida Relationship Manager of PAB, managing the division’s largest portfolio. Rebecca enjoys working with different types of people and really hearing and understanding their needs; she is a great listener. She considers Molly Hime to be the most influential person in her career because Molly has provided support and the opportunity to succeed. Outside of the office, she has a passion for helping others and enjoys her involvement with her church, spending time with family, and traveling. Her most satisfying personal accomplishment was graduating from FIU with a bachelor’s degree while working full-time.
1. “Popular Community Bank” is the assumed business name of Banco Popular North America, Member FDIC.
Cheryl Hoste began working at Palm Beach Polo and Country Club in 1979 for the developer in their construction department and eventually became the manager of the Master POA, which also included 31 associations and maintenance, janitorial, security, and landscaping departments. After 15 years at PBPCC, she started her own management company and managed 11 associations but found that owning a management company was not what she wanted to do. Cheryl got a job in Palm Beach as an on-site manager, and is currently living and working at The 2770 Condominium. She has always been active in CAI and the Palm Beach Community Managers Association (designing classes and moderating continued education) because she believes we should help others continue to learn.
Director of Operations
Hafer & Company
Offices in Palm Beach and Naples
Palm Beach: (561) 655-8700
Naples: (239) 353-8700
Services: Hafer & Company provides a wide range of accounting and tax services to condominiums, cooperatives, and homeowners associations.
Nicole Johnson loves helping her clients at Hafer & Company, and there is no problem she cannot solve. Her most satisfying personal accomplishment was becoming a partner at Hafer. She is grateful for the opportunity her partner Charles Hafer gave her because she loves her career. Outside of work, she enjoys being a new mom, running, all sports activities, and the beach. Her next project is to expand Hafer’s services into the country club arena. At work, Nicole is known for being hard working, easy to get along with, and bending over backwards for any client 24/7.
Services: Florida Community Bank (FCB) offers depository/lending and customized treasury management solutions specially designed for condominium and homeowner associations. FCB currently manages more than 2,500 association relations with three lockbox locations in the state of Florida. As a “Florida-based, Florida-focused” bank, FCB has more than 47 convenient locations and provides local decision power to lending opportunities. FCB provides each association and property management company a dedicated Relationship Manager to support and deliver the “ultimate client experience.” Equal Housing Lender, Member FDIC.
While many people think that banking is all about money, Kathleen Karpovich discovered through her 33-year career and numerous mentor programs she has participated in, her passion for helping others. She is dedicated to making her clients’ job more efficient and productive. She leads by example, by not sweating the small things, and by reminding her team that the only thing they can control is their attitude. Kathleen is also committed to helping the community and giving back by volunteering at the local humane society. She shares her success with her husband who keeps her grounded, provides wisdom, and always makes her laugh!
Fort Lauderdale, FL
(954) 941-9111 ex. 262
Services: Commercial roofing services
Alexandra is a Vice President at Best Roofing, where she oversees the Marketing & Business Development department. She’s been with the Best Roofing team for more than three years and comes to Best Roofing with a wealth of knowledge and experience in the commercial and industrial facility management industry. Alexandra loves dealing with clients and customers while at work. Outside of work she enjoys yoga, and she takes great pride in her three sons. Her top priorities in life are family, spiritual and physical health, and her career. She loves inspiring and motivating people, which shows because her co-workers say she is a hard-working, humble, focused, and fair woman.
Absolute Patio Furniture Restoration
1254 NW 21st Street
Pompano Beach, FL 33069
Services: Their professional restrapping and sling replacement division offers quality workmanship along with a wide selection of the latest colors and patterns to choose from. Their services also include custom cushions using Sunbrella Fabrics.
Absolute Patio Furniture Restoration is a division of Absolute Powder Coating, which is a leader in the architectural industry. They specialize in patio furniture restoration for hotels, condominiums, country clubs, designers, homeowners, and manufacturers. All refinishing is done in their 30,000 sq. foot facility in Pompano Beach. Their process includes sandblasting to remove existing finish and surface corrosion, chemical pretreatment, and a two-stage powder coating systems for ultimate performance. They offer a large selection of colors and textures. They are certified refinishers for some of the largest furniture manufacturers in the country. They are certified by the American Architectural Manufacturers Association (AAMA).
Siegfried, Rivera, Hyman, Lerner, De La Torre, Mars & Sobel P.A.
Offices in Coral Gables, Plantation, West Palm Beach
Services: Partner Lisa A. Lerner with the South Florida law firm Siegfried, Rivera, Hyman, Lerner, De La Torre, Mars & Sobel P.A. has focused on representing condomin-ium and homeowners associations in all aspects of community association law since 1983.
A shareholder with the law firm since 1986, Lisa Lerner has developed and shaped its community association practice over the years and helped to steer its growth into one of the largest in the state. She has earned a reputation as one of the leading and most highly respected South Florida attorneys in community association law, and she was the first female attorney to be recognized as a “Top Lawyer” in this area of practice by the South Florida Legal Guide. She is listed in The Best Lawyers in America, which is the oldest and one of the most respected peer-reviewed listings in the legal profession, and she co-authored a chapter for the Third Edition of the Florida Condominium and Community Association Law Manual published by The Florida Bar.
President and Owner
Asphalt Restoration Technology Systems Inc.
1523 East Pine Avenue
Orlando, FL 32824
Services: ARTech has been servicing Florida since 1993 and are leaders in asphalt maintenance and rejuvenation.
Connie Lorenz is president and owner of Asphalt Restoration Technology Systems Inc. out of Orlando Florida. Her company specializes in utilizing pavement dressing conditioner (PDC) asphalt rejuvenator and has been recognized three years running by Pavement Magazine as one of the top contractors in the country! Connie is also the recipient of the FLCAJ Readers’ Choice Award for multiple years as well. Her eight CEU educational classes are enjoyed by many and taught through multiple venues, including in-house classes! Connie and the Asphalteers donate many hours per year supporting local charities like BACA and The Sunshine Village.
Executive Director since April 2013
West Florida Chapter Community Associations Institute
Services: CAI provides information and education to community associations and the professionals who support them. The West Florida chapter advances excellence through seminars, workshops, conferences, tradeshows, and educational programs, some of which lead to professional designations.
Karin Mayfield has more than 30 years of non-profit association management experience. Early in her career, she worked at the Muscular Dystrophy Association. She left MDA to join a home furnishings trade association in High Point, NC, for more than 24 years before relocating to Florida to join the West Florida Chapter of Community Associations Institute where she has been for more than three years. On a personal note, Karin is a proud graduate of The Ohio State University and an avid Buckeye fan! She has one son, Justin, who is 23 years old and works for a public relations firm in Tampa. Karin has two adorable dogs, Lexi and Bella. Her favorite thing to do is to go to the beach.
FCAP Advisory Board and Education Committee
Jamaica Royale on Siesta Key
Pat Naldrett-Bilodeau is a multi-talented professio-nal CAM and real estate broker with 16 years in community management. For Pat, learning never stops, and she has earned the highest professional designations in the industry: CAI’s PCAM, CMCA, and AMS, and FCAP’s CFCAM. She enjoys the opportunity to be of service to her owners and their guests, with a goal to make Jamaica Royale the destination of choice on Siesta Key. “Learn all you can, and be the best you can!” is her advice. Her interests outside of work include raising koi, her two Yorkies, and RVing. Why does she do what she does? “Love of life and the feeling of accomplishing something that benefits others.”
President / CEO,
ARI – Accounts Receivables Inc.
314 Clematis St, Ste 201
West Palm Beach, FL 33401
Services: ARI is known for successfully helping businesses with the improvement of cash flow by utilizing non-aggressive measures designed to decrease delinquencies while not creating a huge cost for recovery.
Founder Melissa Nash loves her work and takes pride that ARI has a 70 percent success rate of files resolved during the statutory wait period. “The best business advice I have ever received was to focus daily on my three Ps: priorities, profession, and person,” Melissa shares. “I credit my grandmother for inspiring me in life. Despite many challenges, nothing ever took her down—she lived with grace, dignity, and a smile. I strive every day to do the same.” Melissa is a board member of the Florida Collectors Association, Junior Achievement of the Palm Beaches & Treasure Coast, and the Police Athletic League. She takes an active role in the community by volunteering and supporting community events with a strong passion for youth.
CAO / President
Forge Engineering Inc.
2224 Trade Center Way
Naples, FL 34109
Services: Forge Engineering, established in 1996, is a locally owned, multi-disciplined engineering firm based in Florida. Forge’s services are utilized by clients to assist them in one or all phases of a project’s life.
Roxann is a proven administrator with a successful background of 30+ years of experience in the marketing and administration of engineering companies. Her background includes being the Florida Region CAO of an international engineering firm with more than 300 Florida-based personnel. During her tenure with engineering firms, she has been responsible for the day-to-day operations ranging from individual departments to large complex multifaceted engineering offices. She is credited with being the spark and laying the framework for the creation of Forge Engineering Inc. Roxann and husband Matt are parents of four children and two grandchildren. They live in Naples.
Services: Full community association banking services, including lockbox services and loans.
Jennifer started as a branch manager for Stonegate in 2007 before getting her CAM license and joining association services in 2014. Working with clients in Palm Beach, Broward, and Dade counties, she consults on lockbox services, loans, and reserve investments. She is a board member of the Gold Coast Chapter of CAI, serving on the Membership Committee. She is from Long Island, NY, and moved to Florida in 1991 to attend school and work for First Union as a teller. Jennifer has dedicated her time as a volunteer giving back to the association industry. She lives in Lake Worth, FL, with her husband, two kids, and two dachshunds.
Favorite Quote: “Whatever you do, do it well.”—Walt Disney
2015 Manager of Excellence
Jessi O’Quinn has been in property management for more than 13 years, six of those years with Sentry Management. She has worked on a variety of different properties including apartments, condominium communities, and homeowner associations. In her career, she has had two award-winning communities with Florida Communities of Excellence: Townes of South Gate won Financial Innovation in 2013 and Buckingham Estates won Family Friendly Community in 2015. Also, in 2015 she was the recipient of the Manager of Excellence award.
Services: Storage and material handling system supply, engineering, project management, and installation.
Lori began her career with REB Storage Systems International, a distributor and integrator of storage and material handling solutions, in 1982 as receptionist. Through this experience Lori developed a strong passion for the material handling industry and became more involved in the company. In 2002, she became the executive vice president of the company and earned her current position of president in 2013. As president, Lori refers to herself as the “communicator and motivator”. Lori focuses on keeping everyone informed and on the ball, sending out company-wide e-mails, and holding regular meetings to ensure that everyone stays involved and motivated.
28059 US Highway 19 North, Suite 301
Clearwater, FL 33761
Services: Rabin Parker offers a full range of legal services necessary for representation of community associations.
Monique began her legal career in the field of commercial litigation after graduating from Stetson University College of law among the top ten students in her class. She brought her legal tenacity as a litigator to the community association industry in 2006. In 2010, Monique co-founded Rabin Parker, P.A., a full-service law firm dedicated to serving community associations. Monique also served in the United States Army for 11 years, both as an Ammunition Specialist while on active duty, and in the Army National Guard Military Police. During her military career, Monique was awarded the Army Commendation Medal, the National Defense Service Medal, and the Excellence in Military Fitness Award. She continues her active lifestyle now as a member of her local CrossFit box and as an elite obstacle racer.
Services: The Falcon Group is a one-stop-shop for all architecture and engineering design services with regional offices located in NY, CT, DE, FL, MD, NJ, PA, VA, and WDC Metro.
Esin is the Vice President | New York Department Head at The Falcon Group—Engineers, architects, energy consultants and capital reserve specialists with more than 13 years of experience in architectural design and building envelope consultation. She studied both architecture and engineering and has worked on projects in North America, Europe, and Asia. Her practice is focused on facade engineering, building materials, systems, and conditions specific to New York City’s unique historical and environmental context. To date, she has designed, specified, and administered more than $300 million in construction work on commercial, residential, and institutional properties.
2012 Manager of Excellence
Kathy Jean Pinchuk is a Regional Director with FirstService Residential. After having served for the past 10 years as general manager of Valencia Shores in Lake Worth for the company, she is excited to bring her experience to this new role and will continue to focus on the professionalism of women in the property management industry.
General Manager, LCAM, CFCAM, CPO, CPM Candidate, CMCA, AMS,
L’Hermitage I Condominium
2013 Manager of Excellence
Patricia Ivette Quintero has served as General Manager at L’Hermitage I Condominium and L’Hermitage Community for FirstService Residential for the past ten years. Her success is directly attributable to her unique management style, which is epitomized by her treatment of the community as a living, breathing entity that needs to be nurtured to grow.
Services: Southern Chute offers trash chute cleaning, maintenance, and repairs; odor control; and dryer vent cleaning.
In 2001, Joanna was recruited by her husband and her brot-her-in-law to start their own business, and Southern Chute was born. Joanna loves interacting with their customers, and being “Mama” to all their employees. She has watched her employees grow over the years, and it is very satisfying. Her other passion is animal rescue. She serves as VP for Dachshund Rescue South Florida. Joanna’s top priorities are to give customers the best value for their money and excellent service, to excel in their industry, and to create a work environment for their team that makes them proud to represent Southern Chute.
CAM Program Director
Gold Coast Schools
Patricia is instrumental in developing and maintaining the quality education that Gold Coast provides. As Director of Gold Coast’s CAM program for more than ten years, Patricia develops industry leading pre-license and continuing education courses, oversees a team of dedicated instructors, and is readily available to assist students both in the classroom, and in their careers. Her passion for the CAM industry is second to none. Gold Coast is proud to recognize Patricia as a woman in the industry who truly makes a difference in many people’s lives.
MetroWest Community Manager
2013 Manager of Excellence
Julie Sanchez has been with FirstService Residential and the MetroWest Master Association as a community association manager since 2009. With more than 30 years of experience in property management, Julie’s leadership garners statewide and national honors—most recently as 2015 National Manager of the Year Award, recognizing the top 20 On-Site Managers.
2014 Manager of Excellence
After 24 years of naval service, Vaida Silvia started her second career as a property manager with Associa 10 years ago. A strong advocate of community safety and security, Vaida took a proactive approach in developing policies and programs for the safety of families, pets, and property. Keeping family safety in focus, she developed a handbook for property and family emergency preparedness. Residents can create their personal family emergency plans by creation of this guide—a must for Florida families.
President & CEO
Alliant Property Management LLC
13831 Vector Ave.
Fort Myers, FL 33907
Services: Alliant offers professional management; accounting and maintenance services to condominium, homeowner, and commercial associations/corporations, using the most updated and advanced technology.
Millie has three grown sons and five grandchildren. She was born, raised, and educated in Philadelphia, PA, but moved to southern New Jersey to work in the hotel casino industry. In 1996, she relocated to Florida, where in 2004 she founded Alliant along with Jack Strohm and John Spina. Millie has more than 35 years combined experience in management, accounting, sales, and human resources in the association management, retail, and hospitality industries. A people-lover, who is detail oriented and a planner, Millie provides excellent customer service with honesty, integrity, and professionalism, and she expects the same of her staff whom she refers to as “My Alliant Team.” Millie is a co-foun-der and CEO of Alliant. She loves, people, traveling, and reading books.
Services: Lockbox services, remote deposit capture, ACH and wire transfers, treasuryconnect online portal, purchasing cards, positive pay, and account reconciliation.
Commercial Relationship Manager
2150 Goodlette Road, Naples, FL 34102
It’s hard to imagine staying in the same field throughout your professional career, but that is exactly what Anita Tynski has done. She was fortunate to get her start with a small bank on Marco Island in the late ‘70s where customer service was everything. Anita has worked in virtually every bank position since that time, but the lesson that stuck with her regardless of the role was the importance of providing exceptional client service. Today, she is fortunate to serve hundreds of condominium and homeowners associations throughout Southwest Florida. Every client is unique, and this industry constantly evolves, which makes her “job” a pleasure each day.
Commercial Relationship Manager
2150 Goodlette Road, Naples, FL 34102
Karen Shawdee’s father always said, “Don’t worry about what others are doing; just do your job to the best of your ability.” That advice has served her well over the years and has allowed Karen to focus on adding value and creating solutions for her clients. She relocated to Southwest Florida in the late ‘90s and saw the tremendous growth in the condominium/HOA sector. She also recognized the banking needs for this unique industry weren’t being served by most banks. That spurred Karen’s focus, and she is fortunate today to work with many new and long-time loyal clients in the association business.
President and Managing Member
Vista Community Association Management
225 S Westmonte Dr, Ste 3310
Altamonte Springs, FL 32714
Services: Vista Community Association Management is a local firm that specializes in off-site management, on-site, accounting and administrative support for community associations.
From a young age Tina’s grandmother always taught her to, “Make sure you leave the world a better place than when you entered it.” It has always been a goal she has strived to reach. Her fiduci-ary background coupled with the loving support and endless insightful advice from her wonderful husband/business partner have helped her to accomplish just that. In becoming President of Vista, Tina has been able to spend her days impacting families in the most important place to them—their home. The amazing Vista CAM team allows their company to lend a helping hand to more than 15,000 homeowners.