FCAP Service Provider members subscribe to the following Code of Ethics and Standards of Practice:
Product & Service Provider Duties to Clients
- Exercise responsibilities to clients by exercising good business judgment, confidentiality, honest and fair dealings plus disclosure of potential conflicts of interest. Refrain from making false or misleading statements in the conduct of business.
Financial Management
The Product & Service Provider shall:
- Adhere to all ethical financial practices including timely payment of financial responsibilities such as bills, payroll and tax liabilities.
- Adhere to all ethical financial practices as they apply to contract negotiation, project bids, proposals and contract fulfillment.
- Not accept or offer referral fees, commissions and economic gains that may constitute a conflict of interest.
- Agree to mediation as first recourse in resolution of monetary and contractual conflicts.
Consumer Complaints
- Make certain that all consumer complaints registered by consumer protection agencies such as the Better Business Bureau or state licensing agencies are answered satisfactorily and closed.
Licensing
- Maintain and show proof of local, state or federal licensing as required by law for service provider’s industry and profession.
Insurance
- Maintain and show proof of applicable insurance for organization such as general liability, workers compensation and fidelity insurance.
Define Services
- Clearly define products and services to clients by written agreement.
Personnel Supervision
- Supervise personnel in the performance of their duties according to state and federal employment requirements.
- Americans with Disabilities Act of 1990 (ADA) – Understand and comply with the ADA as it applies to employment access.
- Equal Employment Opportunity Commission (EEOC) – Abide by laws and regulations set forth by the EEOC as it relates to hiring, supervision and termination of employees.
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